Customer service
Contact us
A question about a shade, application or your order? Write to us: a real person will reply by email.
Damaged parcel or wrong item: let us know within 48 hours of delivery, with your order number and a photo.
Before you write
The most
asked questions.
When will I receive my order?
Orders are usually prepared within 2 working days, then delivered to a Mondial Relay pickup point or locker. Allow 2 to 4 working days in total in most cases.
How do I track my parcel?
Once it ships, you receive a confirmation email with tracking when available.
Where do you deliver?
To a pickup point or locker, in Belgium, France, the Netherlands, Spain, Italy and Portugal. Free shipping from €39.90, otherwise €4.90.
Can I return an item?
Yes, within 14 days of receipt, if it has not been opened or used and is in its original packaging. For hygiene reasons, an opened product cannot be taken back.
My parcel is damaged or incomplete
Write to livraison@glamisu.com within 48 hours of delivery, with your order number, a short description and a photo. We will offer you a solution.