Refund policy
At Glamisu, we pay particular attention to the quality of our products and to the experience we want to offer each of our customers.
If your order does not fully meet your expectations, please read our return and refund policy below.
1. Right of withdrawal
In accordance with applicable regulations, you have 14 days from receipt of your order to send us a return request.
To be accepted, any returned item must be:
- unopened
- unused
- returned in its original packaging
- in perfect condition, fit for resale
2. Products not eligible for return
For reasons of hygiene and product protection, items that have been opened, used or unsealed unfortunately cannot be taken back.
This includes in particular:
- any product whose packaging has been opened
- any item that has been tested or used
- any product damaged after receipt by the customer
Consequently, Glamisu products cannot be refunded if their packaging has been opened or if their condition no longer allows them to be resold.
3. Product received damaged, defective or incorrect
If, on receipt, your order is defective or damaged, or if the item received does not match your order, please contact us within 48 hours of delivery.
Your request should be sent to: livraison@glamisu.com
Please include in your message:
- your order number
- a short description of the problem
- one or more clear photographs of the product concerned
After reviewing your request, depending on the situation, we may offer you:
- a replacement
- a credit note
- or a refund
4. Return procedure
Any return must first be requested by email.
Once your request has been approved, we will send you the instructions to follow and the corresponding return address.
Returns sent without prior authorisation cannot be accepted.
5. Return costs
Except in the case of an error on our part, a defective item or a product received damaged, return costs are borne by the customer.
We strongly recommend using a tracked service, as Glamisu cannot be held responsible for a return parcel that is lost, delayed or not delivered.
6. Refunds
Once we have received your return and checked the product's condition, we will inform you by email whether your refund has been accepted or refused.
When the refund is approved, it is made to the original payment method within a few working days, depending on applicable bank processing times.
7. Late refund
If you have not yet received your refund, please:
- check your bank account again
- contact your card issuer
- then your bank, as some processing times may apply
If, after these checks, the refund still has not appeared, you can write to us at: livraison@glamisu.com
8. Sale items
Items ordered as part of a promotional offer or discount may be refunded, provided they fully meet the return conditions set out in this policy.
9. Contact us
For any question about a return or a refund, our customer service is at your disposal:
Glamisu
Email: livraison@glamisu.com